Results and feedback

See how many guests came back

What the number on your home screen means, how it's counted, and what the figures under it tell you.

The big number on your Home tab is the one that matters most: how many guests came back this month. A guest counts as back when they bring their coupon and someone on your team redeems it. It's a real visit you can count, not a guess.

What's on your home screen

• This month · guests came back: the coupons redeemed so far this calendar month. Under it, how that compares with last month.
• Coupons given: how many guests finished your survey this month and got a coupon. Tap See coupons › to see them.
• Return rate: coupons redeemed this month compared with coupons given this month. Tap Why › for more on what it means.
• Opinions: how many guests answered your survey this month. Tap Read them › to read what they said.
• Average recommendation score: how likely your guests are to recommend you, out of 10.

Why is my number zero?

A guest only counts once their coupon is redeemed at the till. If coupons are being given out but none redeemed, check your team is redeeming every coupon they honour. See Redeem a coupon.

Coupons also have a wait before they can be used, usually a day, so returns come a little after the first answers.

Why don't I see these numbers yet?

Until your first real guest answers, your home screen shows a Getting started list instead: set up your location, try the survey yourself, put your posters up and check them. Once a guest answers, you'll see your numbers from then on.

Why is there no comparison with last month?

In your first month there's nothing to compare against yet, so you'll see "No previous month to compare yet".

Can the return rate go over 100%?

Yes. A coupon given out last month and redeemed this month counts as a return this month. In a month when many older coupons come back, returns can outnumber the coupons given.

Does trying the survey myself count?

No. Your test runs never count towards any of your numbers.

Where can I see more?

Tap Why › on Return rate to open Progress. It explains your recommendation score and return rate in plain words, compares them with your own past, and shows the Milestones you've reached, like your first guest coming back.