At the till

Redeem a coupon

When a guest comes back with their coupon, scan it or type its code, check the discount, and redeem it.

When a guest comes back and shows their coupon, redeem it in the app. That's how Kiwiback counts a guest who came back, so redeem every coupon you honour.

On the manager app

1. Tap Redeem, the button in the middle of the tab bar. The camera opens.
2. Point the camera at the QR code on the guest's coupon. Or tap Enter code manually, type the code and tap Look up.
3. Check the discount and any conditions on screen. This is what you're honouring.
4. Tap Redeem this coupon.
5. You'll see Redeemed, with your name. Tap Scan next coupon for the next guest. When you're done, tap the ✕ at the top of the scanner to close it.

On a till device

A till device is a phone or tablet your staff use only for coupons. See Pair a till device to set one up.

1. Tap Redeem coupon. The first time, allow the camera.
2. Point the camera at the coupon's QR code. Or tap Enter code manually, type the code and tap Look up.
3. Check the discount and any conditions.
4. Tap Redeem this coupon.
5. Tap Scan next coupon when the next guest is ready.

Where does the guest find their coupon?

On their phone. They get it when they finish your survey, and can download it as an image, or send it over WhatsApp if you've added a WhatsApp number in Settings › Contact & links. They can show you the coupon page or the saved image.

Who gets credit for the redemption?

Whoever is signed in. Each redemption is recorded with that person's name, so you can see who served which guest.

Can I redeem a coupon from the coupon list?

Yes. In the Coupons tab, search for the code, open the coupon and tap Redeem this coupon. It opens the same screen the till uses, with the code already filled in.

Something went wrong?

If the coupon won't scan or the app says it can't be redeemed, see A coupon won't scan.