Your survey and coupon

Change your discount

Change what guests get for answering, how long the coupon lasts, when it can be used, and its conditions.

Every guest who finishes your survey gets a coupon for their next visit. You can change what it gives them at any time, and the change applies to every coupon from then on.

Change the discount

1. Go to Settings and tap What you give away.
2. Tap Discount.
3. In Discount text, write what guests get, like "−15%" or "Free dessert".
4. In Valid for (days), enter how many days the coupon lasts.
5. In Wait before it can be used (days), enter how long a guest waits before they can use it. Under the fields, you'll see in plain words when a coupon issued today would work.
6. Tap Save.

Change the conditions

1. In What you give away, tap Conditions.
2. Write any rules for the coupon, like "One per table, dine-in only". Guests see them on their coupon.
3. Tap Save.

What happens to coupons already issued?

Nothing. Coupons already in a guest's hands keep the terms they were given: the same discount, conditions and dates. Your change only applies to coupons issued from now on.

If you look a coupon up in the Coupons tab, you always see the terms that guest was given.

Why is there a wait before it can be used?

So the coupon is used on a guest's next visit, not on the meal they've just eaten. The usual wait is 1 day. A wait of 0 lets a guest use it the same day they get it.

The wait has to be shorter than how long the coupon stays valid. A coupon with a 1-day wait issued on Thursday at 8pm works from Friday at 8pm.

How do I see what guests get?

Tap the coupon under Guest preview to see exactly what a guest receives. The code shown there is a sample: a real one is created when a guest finishes your survey.

Can I see how my old offers did?

Yes. Tap History in What you give away. You'll see every offer you've had, newest first, with the dates it ran and how many coupons were Issued, Redeemed, and the Rate.

Does my venue speak more than one language?

If you've added languages for your guests, you'll see one field per language for the discount text and the conditions. A language you leave empty shows guests another language instead.